Answer :
In the context of quality control methods, the following points are true:
1. Establishing testing methods: This is a crucial reason for quality control methods. By defining and implementing specific testing procedures, companies can ensure that products meet required standards before reaching consumers. This helps identify defects or issues early in the production process.
2. Determining standards based on product and industry: Setting quality standards tailored to the specific product and industry is essential for quality control. Different products may have unique requirements, and aligning standards with industry benchmarks ensures consistency and competitiveness.
3. Refining quality measures: Continuous improvement is a key aspect of quality control. By refining quality measures based on feedback, data analysis, and technological advancements, companies can enhance their products, processes, and customer satisfaction.
Reviewing competitors' quality assurance testing and the approach of not spending money on testing unless more than 10% of customers complain are not valid reasons for quality control methods. While understanding competitors' practices can offer insights, the focus should primarily be on internal quality management. Waiting for customer complaints to exceed a certain threshold before investing in testing is reactive and may harm a company's reputation and market position.
In summary, quality control methods aim to establish effective testing procedures, set tailored standards, and continuously improve quality measures to ensure product excellence and customer satisfaction.