In the scenario presented in the post-assessment questions:
1. When a male customer arrives as the first customer of the day at JMF Restaurant, as a receptionist, the appropriate action to take first is to **B. open the door and greet him with a pleasant smile**. This initial greeting sets a welcoming tone and acknowledges the customer's presence. It is essential to make the customer feel valued and attended to from the moment they enter the establishment.
2. If a young lady enters Angel's Restaurant and finds that all tables are already occupied, as the receptionist, the most suitable response would be **C. "I am sorry, Ma'am. All the seats are occupied at the moment. Do you mind waiting at the lounge for about five minutes?"** This response acknowledges the situation, apologizes for the inconvenience, offers a solution (waiting at the lounge), and provides an estimated waiting time to manage the customer's expectations effectively.
In both situations, it's crucial to maintain a professional and courteous demeanor while ensuring that the customer feels welcomed and accommodated despite any constraints or limitations in seating availability.
