To effectively communicate with Jim about the issue of forgetting to check two forms of identification for new patients while avoiding conflict, Tawny could follow these steps:
1. Be Empathetic: Approach the situation with understanding and empathy. Acknowledge that forgetting can happen to anyone and avoid blaming or accusing Jim.
2. Provide a Gentle Reminder: Gently remind Jim of the correct procedure without sounding condescending or aggressive. Use a neutral tone to convey the message.
3. Suggest a Solution: Offer a solution or a helpful suggestion to assist Jim in remembering to check two forms of identification for each patient. This could include creating a checklist, setting reminders, or finding a system that works for him.
4. Encourage Open Communication: Keep the conversation open for Jim to ask questions or seek clarification if needed. Encourage a positive and collaborative discussion to ensure understanding and compliance with the correct procedure.
Example of Effective Communication:
"Hey Jim, I've noticed that sometimes we forget to check two forms of identification for new patients. It's an important part of our process to ensure accuracy. I've found it helpful to use a checklist to stay on track. Would you like to explore some methods together to make sure we consistently follow this procedure?"
By following these steps, Tawny can communicate effectively with Jim, address the issue constructively, and promote a positive and collaborative work environment.
