Final answer:
Learn how to effectively navigate customer disputes step by step.
Explanation:
How to Handle Angry Customers Sequentially
- Focus the discussion: Begin by saying, 'Please help me to understand your problem by sharing more details...'
- Express empathy: Lead with, 'I can understand what it must feel like after...'
- Propose a solution: Introduce solutions with, 'Let me make sure that I have understood...'
- Restate the problem for confirmation: Utilize phrases like, 'I am going to share with you the steps needed to...'
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