Final answer:
Social media can be manipulated in reporting poor service delivery through spreading false information and astroturfing.
Explanation:
Social media can be abused or manipulated in reporting poor service delivery through:
- Spreading False Information: Individuals or organizations can spread false information about poor service delivery to influence public opinion.
- Astroturfing: Creating fake accounts or reviews to make it seem like there is widespread dissatisfaction with a service when there might not be.
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