Sara's favoritism, managing diversity challenges, and importance of open communication in cross-cultural business environments are key concepts to address workplace fairness.
Favoritism in the workplace: Sara's lack of attention to employees can be perceived as an act of favoritism, especially if she shows preference to certain employees intentionally. This can lead to feelings of bias and unfair treatment among the restaurant staff.
Managing diversity challenges: Organizations can address potential diversity challenges by implementing strategies like paying attention to employees early on, establishing formal mentoring programs, and training managers to be aware of biases like similarity-attraction.
Importance of open communication in cross-cultural settings: Effective communication and seeking feedback are crucial in cross-cultural business environments to avoid misunderstandings and cultural insensitivity, as exemplified by a case involving Convergys building a cafeteria in India.
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