Final answer:
Social media can be abused in reporting poor service delivery through the spread of misinformation and manipulation of reviews and ratings.
Explanation:
Social Media Abuse in Reporting Poor Service Delivery
- Spread of misinformation: Individuals or groups can use social media to spread false information about service delivery issues, misleading the public and creating a negative perception.
- Fake reviews and ratings: Users can manipulate reviews and ratings on social media platforms to either inflate or deflate the reputation of a service provider, influencing public opinion unfairly.
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