Quality control focuses on defect identification while quality assurance centers on defect prevention. The performance of the administration function impacts business success through operational efficiency, meeting customer needs, and maintaining competitiveness.
Quality control focuses on defect identification through actual testing during the process and on the final product, ensuring specifications are met, thereby maintaining stability. On the other hand, quality assurance is process-oriented, concentrating on defect prevention through planning activities and developing accurate processes. The quality of performance of the administration function can contribute to business success by ensuring operational efficiency, meeting customer needs, and maintaining a competitive edge through improved quality systems.
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