Incident management serves to protect assets, reduce impact, and improve service quality. Developing investigation capabilities and crisis communication are vital components for managing incidents effectively in organizations.
Reducing the impact of incidents on businesses/organizations and improving service quality are examples of the purposes of the incident management process. This process involves effectively managing and responding to incidents to protect organizational assets, information, human resources, and customers from cyberattacks.
Employers should develop in-house capability to investigate incidents by assembling a team trained in investigation techniques, including conducting interviews, gathering documentation, and writing reports. By forming a multi-disciplinary team based on expertise, organizations can thoroughly analyze incidents and determine causes.
Crisis communication is crucial, as it involves preparing for and responding to major events outside normal expectations, such as natural disasters or workplace violence. As organizations increasingly view reputations as assets to protect, effective crisis communication is essential to address potential negative impacts and manage stakeholder interactions.
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