The process we use to make sense out of what we hear is defined as:
b. listening
Listening is the act of paying attention to and interpreting what is being said or heard. It involves not just hearing sounds, but actively processing and understanding the information being communicated. When we listen, we engage in a cognitive process that allows us to comprehend and respond effectively to verbal messages.
Here are some key points to remember about listening:
1. Listening involves not only hearing the words but also understanding their meaning.
2. Effective listening requires focus, concentration, and empathy towards the speaker.
3. Active listening involves providing feedback, asking questions, and clarifying information to ensure clear communication.
By choosing the option "b. listening," you are acknowledging that the process of making sense out of what we hear goes beyond mere auditory reception and encompasses the cognitive and interpretative aspects of communication.