Julie Berkley presents to the receptionist today asking for a copy of her immunization records. Upon investigation, the receptionist finds that it has been 7 years since Ms. Berkley has been seen by any of the physicians in the practice. Inactive and closed records are stored at a separate location and can take up to 2 weeks to get out of storage. How can the receptionist explain this delay to Ms. Berkley, who is insisting that she leave with her records?
Answer: "It has been 7 years since you were last seen by any of our physicians. Because of this, your records are currently stored in our inactive archives at a separate location, which will take roughly two weeks to retrieve."
