Communication and Cultural Diversity
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ication
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and
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5. List ways to make communication
accurate and explain how to develop
effective interpersonal relationships
Multiple Choice
1. One way for a nursing assistant to be a good
listener is to
(A) Finish a resident's sentences for him to
show that the NA understands what the
resident is saying
(B) Pretend that the NA understands what a
resident is saying even if she does not
(C) Restate the message in the NA's own
words
(D) Fill in any pauses to avoid awkwardness
2. Active listening involves
(A) Focusing on the sender and giving
feedback
(B) Avoiding speaking to the resident if the
NA cannot understand him
(C) Deciding what the resident is going to
say before he says it
(D) Talking about the NA's personal prob-
lems if the resident is a good listener
P
3. Mrs. Velasco is a new resident who recently
moved to the United States. Simon, a nurs-
ing assistant, is helping bathe her before
bedtime. She tells Simon that she is having a
difficult time adjusting to life in the US and
does not feel like she understands American
customs. What would be the best response
by Simon?
(A) Give her advice about how to fit in better
with
American culture
(B) Talk constantly so that she will not have
to speak
(C) Tell her that he can imagine how difficult
the move must have been for her and ask
more about her
concerns
(D) Avoid speaking to her while giving care
4. When residents report symptoms or feel-
ings, the best response by
the NA is to
(
A) Interrupt the
resident
(B) Give medical advice
(C) Avoid speaking
(D) Ask for more information