The satisfaction of bank customers relies on meeting their expectations through services provided.
O nível de satisfação dos correntistas de uma agência bancária será alto quando o serviço oferecido estiver de acordo com a(s):
Customers in a bank will be satisfied when the service provided meets their expectations. Banks compete for deposits based on location, quality of service, and interest rates offered on deposits. Success in attracting deposits is crucial for a bank's growth.
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