Final answer:
Flexible thinking and overcoming functional fixedness are crucial in problem-solving, aiding in finding innovative solutions by restructuring and being open to new perspectives.
Explanation:
Flexible thinking involves approaching problems from multiple angles and being open to restructuring the problem for new solutions. Overcoming functional fixedness can help problem solvers tap into hidden information and switch strategies when necessary. By being responsive to customer needs and questioning assumptions, individuals can enhance their problem-solving skills.
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