How has relatively recent technology (e-mail, texting, blogging, social media) changed the way we communicate? Has it made us more or less effective communicators? Why? What can you do to make sure you are using communication technology effectively at work? Also, what impact does audience have on communication? How would a conversation with a supervisor differ from one with a customer or patient? What is the difference between passive and active listening, and what can you do to ensure you become a better listener?