Final answer:
Handling customer complaints effectively at a busy restaurant resulted in improved customer service and operational efficiency.
Explanation:
Situation:
I worked at Gavi's Fast Food Restaurant last summer as the lunch-hour manager and during a particularly busy lunch hour several customers complained that the system of lining up to pay was confusing.Task:
As the lunch-hour manager, it was my responsibility to resolve customer complaints and make sure we were providing fair, fast, and friendly service.Action:
I listened to the feedback from customers and sought out solutions from the customer service clerks. I bought floor markings to show customers where to line up for each cash register.Result:
Subsequently, there were no customer complaints about line-ups during high traffic periods, and customer service improved, leading to a higher number of served customers daily.Learn more about Conflict resolution and customer service in a business setting here:
https://brainly.com/question/36529471
