Answered

Which of the following steps should be used when trying to diffuse and resolve a matter with a difficult or uncooperative patient?
Oa. Tell the patient to keep their concerns to themselves
b. Let the patient vent.
c. Ask a colleague to step in.
d. Leave the patient alone.



Answer :

GinnyAnswer

Final answer:

To resolve conflicts with difficult patients, it is crucial to listen actively, show respect, and focus on finding solutions.


Explanation:

When trying to diffuse and resolve a matter with a difficult or uncooperative patient, it is important to let the patient vent to express their concerns. Actively listen to the patient's concerns and provide support while remaining calm and respectful. Focus on problem-solving rather than blaming the patient.


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