Question 4 of 15: When a customer is
very upset, it makes it difficult to get to
the point of the problem and find some
resolution, so asking them to "please
calm down" is a perfectly acceptable
step to take so you can then get the
details of the issue at hand.
○ True.
False.

Question

31-05-2024
Business

Answered

Question 4 of 15: When a customer is
very upset, it makes it difficult to get to
the point of the problem and find some
resolution, so asking them to "please
calm down" is a perfectly acceptable
step to take so you can then get the
details of the issue at hand.
○ True.
False.

Answer :

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Final answer:

Telling someone to 'please calm down' may not be the best approach to resolving an issue; staying calm, listening actively, and validating feelings are key.

Explanation:

False. Asking someone who is upset to 'please calm down' is not always an acceptable step in resolving an issue. Telling someone to calm down can escalate their emotions and make the situation worse. It is important to stay calm yourself, listen actively to the person's concerns, and validate their feelings before working towards a resolution.

Learn more about Conflict Resolution here:

https://brainly.com/question/37827774

Question 4 of 15: When a customer isvery upset, it makes it difficult to get tothe point of the problem and find someresolution, so asking them to "pleasecalm down" is a perfectly acceptablestep to take so you can then get thedetails of the issue at hand.○ True.False.

Answer :

Final answer:

Explanation:

Learn more about Conflict Resolution here:

Other Questions

Question 4 of 15: When a customer is
very upset, it makes it difficult to get to
the point of the problem and find some
resolution, so asking them to "please
calm down" is a perfectly acceptable
step to take so you can then get the
details of the issue at hand.
○ True.
False.