Dave, the operations manager at a paper mill, is deeply concerned. The Environmental Protection Agency has just tightened restrictions on the amount of pollution mills can legally emit into the environment. He’s not sure his mill will meet the new restrictions, and the last time he had to make modifications like this, it cost the mill more than a million dollars. In this instance, which type of forces could cause institutional adaptation?

a) Normative
b) Social
c) Coercive
d) Mimetic