A customer has a problem that needs to be fixed immediately. To
properly fix the problem you need to gather some information from
the customer, but the customer is angry and impatient. What would
you be most likely to do?
Try to fix the problem quickly
based on what you already
know.
Quickly gather what
information you can now and
make any other fixes later.
Ask your manager for direction
on what to do.
Explain what might happen if
you try to quickly fix the
problem without the
information.
Take all the time you need to
gather the information.