Should you page other departments when their calls come to the
customer service counter? Why or why not?
Yes. Otherwise, the call will stay at the customer service counter
indefinitely.
Yes. It gets customers to the right department more quickly.
No. The call rang to the customer service counter because the
department is busy.
No. The customer called your department for help.

Yes, you should page other departments when their calls come to the customer service counter. This helps in directing customers to the right department more quickly, reducing waiting times and providing efficient service.

Not paging other departments may result in calls being stuck at the customer service counter indefinitely, leading to frustrated customers and potentially impacting the overall service quality.

By promptly transferring calls to the appropriate department, customer service representatives can ensure that customers receive the necessary assistance without unnecessary delays.

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