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Select the correct answer.
Which occurrence is likely to have the most negative effect on customers?
OA. The bill includes a service charge.
OB. The restroom is unhygienic.
OC. The food is mediocre.
OD. The host's uniform is unusual.
O E. The server also does the bussing.



Answer :

GinnyAnswer

Final answer:

An unhygienic restroom, mediocre food, and servers also doing bussing are likely to have the most negative impact on customers.


Explanation:

The occurrence likely to have the most negative effect on customers is:

  • OB. The restroom is unhygienic. Customers expect clean and sanitary restrooms when dining out. An unhygienic restroom can lead to a negative dining experience and impact a customer's perception of the establishment.
  • OC. The food is mediocre. Customers value good quality food, and mediocrity can lead to dissatisfaction and potentially deter them from returning.
  • O E. The server also does the bussing. Customers expect dedicated service from servers, and if they are also responsible for bussing, it may lead to slower service and lower customer satisfaction.

Learn more about Customer Experience in Business here:

https://brainly.com/question/28204914


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