From across the lobby, you see two employees get into a
disagreement in front of a guest. What is your best response
to this situation?
1. Reprimand the employees in front of the guest to stop their
behavior and then address the guest's needs.
2. Yell to the employees to stop arguing in front of the guest.
3. Address the guest's needs and then talk to the employees
about their behavior.
4. Inform your manager that there is a problem.

In a scenario where employees argue in front of a guest, addressing the guest's needs before discussing the employees' behavior privately is the best approach.

Explanation:

Addressing a situation where employees are in a disagreement in front of a guest requires professionalism and tact. When faced with this scenario, the best response would be to address the guest's needs first and then speak to the employees about their behavior privately. It is essential to handle the situation calmly, listen to both sides, and focus on resolving the conflict without escalating it further.

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