Answered

ing
Telecommunications
MALL_GOLD_SCO/ind
ssessment
he choice that best completes the statement or answers the question. Select Submit when finished.
When handling problem calls, which of the following is NOT an appropriate action for the medical assis
use in order to help the caller calm down?
Listen to what is upsetting the caller.
Immediately tell the caller how you can help him.
Defuse the situation.
Remain calm and in control.
SUBMIT



Answer :

GinnyAnswer

Final answer:

Active listening and deescalation are essential for handling problem calls effectively in healthcare.


Explanation:

Active listening is a crucial skill for handling problem calls.

Deescalating the situation by remaining calm and in control is key.

Using open-ended questions to understand the caller's concerns can help in calming them down.


Learn more about Conflict resolution in healthcare here:

https://brainly.com/question/50865987


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