Which of the following are steps in handling a customer incident? (Check all that apply.)

A. Leave the customer alone to not embarrass them.
B. Send for a manager.
C. Run and call 911.
D. Make observations of the area.
E. Ask the customer if they're ok.



Answer :

Final answer:

Handling a customer incident involves sending for a manager, making observations of the area, and asking the customer if they're okay.


Explanation:

Handling a customer incident involves several important steps:

  1. Send for a manager: Getting a manager involved can help resolve the situation professionally.
  2. Make observations of the area: Understanding the environment can provide valuable context.
  3. Ask the customer if they're ok: Showing concern for the customer's well-being is crucial.

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