Final answer:
Handling a customer incident involves sending for a manager, making observations of the area, and asking the customer if they're okay.
Explanation:
Handling a customer incident involves several important steps:
- Send for a manager: Getting a manager involved can help resolve the situation professionally.
- Make observations of the area: Understanding the environment can provide valuable context.
- Ask the customer if they're ok: Showing concern for the customer's well-being is crucial.
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