Answer :
Final answer:
To handle a confrontation when refusing a sale, using legal implications, potential consequences, and offering alternatives can help diffuse the situation.
Explanation:
Phrases that can help diffuse a potential confrontation when refusing a sale:
- It's against the law: By stating this, you are emphasizing legal implications rather than personal reasons for refusal.
- We can get in a lot of trouble if I sell these to you: Highlighting the potential consequences can deter further insistence.
- I'm sorry. I'd be happy to hold these for you until you get your ID: Offering an alternative solution can soften the refusal.
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All of the above except none of the above they all tell that you will not sell to them and yhere would be legal repercussions if they were to.