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Which of the following should you do when confronted by an abusive customer? (Select all that apply.)

A. Stay calm.
B. Maintain eye contact.
C. Repeat that it is against the law to sell tobacco to anyone without a valid ID.



Answer :

GinnyAnswer

Final answer:

When dealing with an abusive customer in a business setting, it's crucial to stay calm, maintain eye contact, and reiterate legal policies to manage the situation effectively.


Explanation:

Dealing with an Abusive Customer in a Business Setting

  1. Stay calm: It is essential to remain composed when facing an abusive customer to prevent escalating the situation.
  2. Maintain eye contact: Engaging in eye contact demonstrates attentiveness and can help in diffusing tension.
  3. Repeat legal policies: Politely reiterate company policies, such as the requirement for a valid ID for tobacco sales, to assert boundaries.

These strategies can aid in managing difficult customer interactions effectively.


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