5. Languages have certain features and conventions, which can be manipulated.

a. Write down what you would say when you are apologizing to a client for not delivering a product or service on time.

"I take full responsibility for the delay in your delivery and sincerely apologize. To make it up to you, I would like to offer you a discount on your next purchase."

b. Write down what you would say to a client when agreeing to his/her request to supply a product or service.

"Thank you for your request. We are happy to confirm that we can supply the product/service as requested."

When apologizing to a client for not delivering a product or service on time, it is crucial to take full responsibility, acknowledge the mistake, express sincere apologies, and offer a plan for restitution.

When agreeing to supply a product or service requested by a client, commit to meeting the request, provide a timeline for delivery, confirm details of the order, and express appreciation for their business.

Learn more about Apologies and service agreements here:

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