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Source: Image adapted from Chuck Williams. (n.d.). Management (8th ed., p. 63). Mason, OH: South-Western Cengage Learning, 2013: 107.

To be effective, an organization's culture must align with the external environment.

Match the following examples to the element of culture that they represent.

Example:

1. At your local auto repair shop, people talk about Owen, the legendary auto mechanic who stripped an entire car to find an electrical problem.
2. In your company, people talk about making deliveries, even on days when the weather was so bad that the post office didn't deliver mail, as a way of emphasizing the value of customer service.
3. At Aplia, Post-It notes are used to create "idea boards" or "wallstorms," which reflect the value Aplia places on brainstorming and creativity.

Element of Culture:

A. Legends and Heroes
B. Customer Service Values
C. Innovation and Creativity



Answer :

GinnyAnswer

Final answer:

Organizational culture is influenced by responses to challenges, visible elements offer insights into culture, and shared values impact organizational performance.


Explanation:

Organizational culture is shaped by the organization's responses to internal and external challenges, leading to the development and retention of values that guide its operations.

Visible elements such as corporate mission statements and observable behaviors, like how employees interact and make decisions, provide insights into a company's culture.

Company culture can act as either an asset or a liability, impacting organizational performance depending on the alignment of shared values with the company's environment.


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