Approach a hesitant customer with empathy, understanding, and clear explanations to build confidence and trust.
When dealing with a customer who lacks confidence or seems unsure, it is essential to approach the situation with empathy and understanding. One effective approach is to actively listen to the customer's concerns and provide reassurance and support. Offering guidance and clear explanations can help build the customer's confidence and trust in your expertise. Additionally, maintaining a calm and professional demeanor can help create a sense of security for the customer.
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