Ernie is working at the Customer Service Desk and is expected to answer phone calls. What best practices should Ernie follow while answering calls? (Select all that apply.)

1. Pick up the phone within the first four rings.
2. Ask customers for permission before you put them on hold.
3. End calls with, "Thank you for calling Walmart. Have a great day!"

Question

29-06-2024
Business

Answered

Ernie is working at the Customer Service Desk and is expected to answer phone calls. What best practices should Ernie follow while answering calls? (Select all that apply.)

1. Pick up the phone within the first four rings.
2. Ask customers for permission before you put them on hold.
3. End calls with, "Thank you for calling Walmart. Have a great day!"

Answer :

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GinnyAnswer GinnyAnswer · Answer 1 · 2024-06-29T15:51:41-04:00

Final answer:

Best practices for answering phone calls include promptness, asking for permission before placing customers on hold, and using a positive closing statement.

Explanation:

Pick up the phone within the first four rings to show promptness and attentiveness. Ask customers for permission before you put them on hold to respect their time and provide good customer service. Finally, end calls with a positive closing like 'Thank you for calling Walmart. Have a great day!' to leave a good impression.

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