Jade is giving Mrs. Brown, a new resident, a tour of the facility where she works as a nursing assistant. Mrs. Brown is not paying very close attention to Jade and is periodically wiping tears away. Which of the following would be the best thing for Jade to say?

(A) "Mrs. Brown, please be sure to pay close attention to the tour. This is your new home."
(B) "I'm just going to take you back to your room. You don't seem to want to do this."
(C) "It must be really hard to make a change like this, Mrs. Brown. We're going to do our best to make you feel at home here."
(D) "Please don't cry, Mrs. Brown. Everything will be OK."

Empathy, communication, and compassion are key in this scenario. The best response for Jade would be (C) "It must be really hard to make a change like this, Mrs. Brown. We're going to do our best to make you feel at home here." This response acknowledges Mrs. Brown's emotions, shows empathy, and reassures her that she will be taken care of in the facility. Empathizing with Mrs. Brown's situation can help her feel more comfortable and supported during the tour.

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