Answer:
1. (d) (a) and (b)
- Verbal communication consists of both written communication and oral communication.
2. (a) Verbal communication
- The primary mode of communication in any organization is verbal communication.
3. (a) Proper language
- Non-verbal communication does not involve proper language, but rather includes visual communication, body language, gestures, and facial expressions.
4. (b) Body language
- Body language complements your emotions and verbal messages.
5. (d) Visual communication
- Visual communication includes graphs, charts, maps, and other visual aids.