When handling customer service calls, it is always best to:

A. listen with an intent to escalate.
B. listen with an intent to understand.
C. listen with an intent to reply.
D. listen with an intent to delegate.

Active listening is a crucial skill in customer service calls. It involves listening with an intent to understand the customer's concerns, not just to reply or escalate. Effective listening can help customer service representatives develop a clear understanding of the speaker's concern and communicate their interest in resolving the issue.

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When handling customer service calls, it is always best to:A. listen with an intent to escalate.B. listen with an intent to understand.C. listen with an intent to reply.D. listen with an intent to delegate.

Answer :

Final answer:

Explanation:

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Other Questions

When handling customer service calls, it is always best to:

A. listen with an intent to escalate.
B. listen with an intent to understand.
C. listen with an intent to reply.
D. listen with an intent to delegate.