The medical assistant receives a telephone call from a patient who is concerned because a new indwelling catheter that was placed 24 hours ago has just fallen out. Which of the following should the medical assistant do?
a. Have the patient cover the area to prevent infection and inform them that it will be replaced at the next routine follow-up visit.
b. Instruct the patient to carefully put the catheter back into place being careful not to contaminate the area.
c. Schedule an appointment for the patient to come in within several hours.
d. Instruct the patient to call 911.