BULLYING BEHAVIOR

You notice members of the J-Team in your service center visibly making fun of a customer whom they thought was gay. What could you have done to demonstrate HERO and stop this behavior?

Select the two correct answers, and then select SUBMIT.

A. Remind the employees of the Jiffy Lube brand image.
B. Show courage by approaching the employees and asking them to stop their behavior.
C. Recite the Guideline questions to the offenders.
D. Alert your manager or assistant manager to the situation.

The customer noticed the team under the vehicle looking at something and laughing. He felt so uncomfortable that he took his car to a dealer and asked them to look underneath. On the oil filter was written, "You're gay."

In a workplace scenario involving bullying, demonstrating courage by addressing the individuals directly and reporting the incident to management are key actions to take.

Explanation:

When facing bullying behavior such as in the given scenario, it is important to show courage by directly addressing the individuals involved and asking them to stop their behavior. Additionally, reporting the incident to the manager or assistant manager is crucial to ensure proper action is taken to address the situation and protect the victim.

Learn more about Bullying behavior in the workplace here:

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