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During the charge nurse's morning rounds, a client says, "I hope you will take better care of me than the nurse I had last night." What should be the charge nurse's initial response?

1. Apologize for the previous nurse's treatment
2. Ask the client to describe what happened last night
3. Explain that the night nurse was probably busy
4. Reassure the client that things will be better today



Answer :

GinnyAnswer

Final answer:

The charge nurse should ask the client to describe what happened last night and reassure the client about better care moving forward.


Explanation:

The charge nurse's initial response should be:

  • Ask the client to describe what happened last night. This approach shows empathy, allows the client to express their concerns, and provides valuable information for addressing the issue effectively.
  • Reassure the client that things will be better today. This response acknowledges the client's feelings and assures them of improved care moving forward.

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