Final answer:
Departmentalization is a key element of organizational structures, with American Express employing divisional departmentalization to cater to specific segments like businesses and consumers.
Explanation:
Departmentalization is a crucial aspect of organizational structures, where departments are formed based on various criteria like functions, products, services, customers, or geographic locations. American Express utilizes divisional departmentalization where divisions cater to specific segments like businesses, consumers, travelers, and investors. This allows for a focused approach and specialization within each division.
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