Final answer:
Service contracts can lead to loss of control over quality, limit innovation opportunities, and lack customized solutions.
Explanation:
The major criticism of service contracts is that they can lead to a loss of control over process technologies and quality standards when outsourced, potentially resulting in quality issues, disruptions, and disagreements due to lack of oversight.
Another criticism is that outsourcing limits business development and innovation opportunities as there is a strong focus on costs in the contract rather than fostering feedback and collaboration for growth.
Furthermore, cloud service contracts offer flexibility to try different services but may lack customized solutions, leading to potential drawbacks in meeting specific business needs.
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