In the course of healthcare delivery, communication between healthcare providers, support staff, patients, and their families and visitors must occur while maintaining patient privacy. How can you protect PHI and still maintain communication with others?

A. Avoid discussing PHI in public areas such as hallways, elevators, waiting areas, and other public meeting spaces.
B. Send emails to others that need to know critical information that includes PHI.
C. All conversations that include the sharing of PHI should occur in the hallway, away from the patient and family.
D. Use SBAR for communicating with others that need to know critical PHI about an individual patient.

Protected Health Information (PHI) should be safeguarded to maintain patient privacy while ensuring effective communication in healthcare settings. Here are some strategies to protect PHI:

Avoid discussing PHI in public areas such as hallways, elevators, and waiting areas to prevent unauthorized access.
Send emails containing critical PHI only to authorized recipients who need to know the information.
Use SBAR (Situation, Background, Assessment, Recommendation) method when communicating critical PHI about a patient to ensure clear and concise messages.

Learn more about Protected Health Information (PHI) here:

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