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A customer tells you that the staff at your company was unpleasant and disrespectful the previous time she visited. Which response BEST represents good customer service?

A. I'm sorry to hear you had a bad experience. I'll do my best to make sure that experience isn't repeated!

B. You must have misunderstood. I know my coworkers, and they would never be rude to a visitor.

C. Do you remember the person's name? I will file a complaint against this employee!

D. I know, the staff here are very stressed out and sometimes forget their manners.



Answer :

GinnyAnswer

Final answer:

Providing good customer service involves acknowledging and addressing customer complaints effectively.


Explanation:

Good customer service involves acknowledging and addressing customer complaints effectively. In the given scenario, the best response would be:

  1. "I'm sorry to hear you had a bad experience. I'll do my best to make sure that experience isn't repeated!"

This response shows empathy towards the customer's experience and a proactive approach to resolving the issue, which are essential aspects of providing excellent customer service.


Learn more about Customer Service here:

https://brainly.com/question/43735884


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