In a customer service situation, involving a manager immediately, addressing the complaint, and suggesting an apology to the guests can help resolve the issue effectively.
When customers at a coworker's table complain about the service, the best course of action would be to find a manager immediately and explain what happened. This allows the issue to be addressed promptly and professionally. Taking over the table immediately and then informing a manager later may lead to confusion and delays in resolving the complaint. Taking the coworker aside and suggesting they apologize to the guests would be a good follow-up step after involving the manager to maintain customer satisfaction.
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