Answered

An associate is in an argument with a customer over the store's safety policy. Rank the responses.

1. Listen in and step in if the associate asks for your support.
2. Step in and help the associate. Ask questions to understand the situation and figure out options.
3. Step in and tell the customer the policy must be followed. If the customer is unwilling, the customer will need to leave.
4. Step in and apologize for the associate's behavior. Remind the customer of the policy. Ask if the customer is willing to follow it.



Answer :

GinnyAnswer

Final answer:

In customer service conflicts, active listening and collaborative problem-solving are key to resolution.


Explanation:

Understanding Conflict Resolution in Customer Service

When dealing with a customer disagreement over store policies, it's crucial to listen actively to both parties and remain calm throughout the interaction. Instead of blaming, focus on solving the problem collaboratively while maintaining a respectful attitude.

  1. Listen to the associate and intervene if requested.
  2. Seek to comprehend the situation by asking questions and exploring options.
  3. Step in and firmly communicate the policy to the customer, ensuring adherence, or the customer may need to leave.

Learn more about Conflict Resolution in Customer Service here:

https://brainly.com/question/41482889


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