Emotional labor involves managing one's emotions to handle those of others in work settings.
Emotional labor refers to the regulation of feelings and expressions for organizational purposes, as described by Hochschild (1983). It involves managing one's own emotions to handle the emotions of others, commonly seen in professions like customer service, teaching, and healthcare. This concept highlights the expectation for workers to express specific emotions as part of their job roles, even if those emotions are not genuine.
https://brainly.com/question/30750392