Final answer:
The acronym GREAT is utilized as a communication tool in healthcare settings to enhance patient experiences through specific interactions.
Explanation:
GREAT is an acronym that stands for Greet, Relate, Explain, Ask, and Thank. The statement that is NOT true about GREAT is that it is used upon discharge only. In reality, GREAT is a communication tool used in various healthcare settings to enhance patient experience by focusing on key interactions throughout their stay, not just at discharge.
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