Using chatbots for customer support can lead to unintended outcomes related to biases, ethics, and academic integrity.
One unintended outcome of a company using a chatbot to assist with answering questions on a website is that the chatbot could learn harmful speech from interacting with people, leading to potential issues related to bias and inappropriate content.
Additionally, there is a concern about biases and ethics in AI applications like chatbots, as they might inadvertently propagate harmful stereotypes or misinformation.
Moreover, the use of chatbots raises ethical considerations regarding academic integrity when students rely on AI to complete assignments, potentially blurring the lines between collaboration and plagiarism.
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