When a resident's behavior may become harmful, the FIRST step is to gently shift their attention to something else to prevent escalation.
The FIRST thing you should do when a resident's behavior looks like it may become harmful is to gently shift the resident's attention onto something else to prevent escalation of the situation. This proactive approach aims to redirect the resident's focus in a non-confrontational manner.
By changing the subject or engaging in a different activity, you can help prevent the potential harm without directly confronting the resident, promoting a safer environment.
It is essential to address the situation promptly and redirect the behavior to ensure the well-being of the resident.
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