Neveen came to the conclusion that she had two options for her customer: replace the product with a similar one at no extra charge, or refund the customer's money. She decided to refund the money. Neveen is at which step in the planning process model?

A) Select the best alternative.
B) Create an implementation plan.
C) Examine the situation.
D) Evaluate the situation.



Answer :

Final answer:

Neveen is at the 'Select the best alternative' step in the planning process model.


Explanation:

Neveen is at which step in the planning process model?

The step Neveen is at in the planning process model is Select the best alternative. She is comparing options and deciding which one would best fit the situation, ultimately choosing to refund the customer's money over replacing the product with a similar one.


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