What should Michael do when a customer alleges the delivery driver stole money and jewelry from their residence while delivering the order? (Select all that apply.)

A. Report the incident as a Critical Delivery Issue on Dispatcher.
B. Report the incident as a Non-Critical Delivery Issue on Dispatcher.
C. Report the issue through WCS as instructed by the Delivery Network Manager.
D. File a complaint against the delivery driver on OneWalmart.

Question

31-07-2024
Business

Answered

What should Michael do when a customer alleges the delivery driver stole money and jewelry from their residence while delivering the order? (Select all that apply.)

A. Report the incident as a Critical Delivery Issue on Dispatcher.
B. Report the incident as a Non-Critical Delivery Issue on Dispatcher.
C. Report the issue through WCS as instructed by the Delivery Network Manager.
D. File a complaint against the delivery driver on OneWalmart.

Answer :

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Final answer:

When a customer alleges theft by a delivery driver, it is essential to report the incident appropriately and take formal action against the accused party.

Explanation:

What to Do When a Customer Alleges Theft by a Delivery Driver:

1. Report the incident as a Critical Delivery Issue on Dispatcher: This step ensures immediate attention to the matter.

2. Report the issue through WCS as instructed by the Delivery Network Manager: Following specific instructions helps in handling the situation appropriately.

3. File a complaint against the delivery driver on OneWalmart: Taking formal action is crucial to address the allegations and conduct a proper investigation.

Learn more about Handling customer allegations of theft by delivery drivers here:

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