Respond to ONE of the following longer transactional writing tasks.

The body of your response should be between 120 and 150 words in length. Write down the NUMBER and the HEADING of the task you have chosen, for example, 2.1 FORMAL LETTER.

Pay particular attention to format, language, and register. Spend approximately 40 minutes on this section.

1. FORMAL LETTER

You recently bought a very expensive pair of shoes from a popular shop. You found the shoes to be faulty. When you returned them for an exchange or refund, the shop assistant refused to do the exchange or refund you. Write a letter to the manager in which you complain about the shoes and the unfair treatment by the shop assistant.

I am writing to express my disappointment with the recent experience I had at your store when attempting to return a pair of faulty shoes that I purchased. The shoes I bought last week, which were quite expensive, turned out to be defective. When I visited your store, the shop assistant not only refused to process an exchange or refund but also treated me unfairly.

Firstly, the shoes had visible defects, including a torn seam and a broken heel, which clearly indicated poor quality. Secondly, the shop assistant was dismissive and uncooperative, showing a lack of understanding and empathy towards a customer's legitimate concern. Lastly, the store's policy of not accepting returns on faulty items, especially high-end products, is unreasonable and unjust to customers.

I trust that as the manager, you will address this matter promptly and ensure that customers are treated with respect and fairness. I look forward to hearing from you soon regarding the resolution of this issue.

Sincerely,

[Your Name]

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